FAQ'S

Once you've decided on the hire or activity of interest to you, simply contact us (undefined)our online booking form, email or phone. • Availability depends on other bookings we may already have, the weather forecast for your chosen date and sometimes other factors such as national park closures • For camping you will need to book permits separately through Queensland National Parks website. This is not included in our price. • Bookings will be confirmed via email with a payment link that must be paid 48 hours prior to your departure time.

A confirmation email will be sent through once a booking is confirmed. This will have a payment link attached which is required to be paid at minimum, 48 hours prior to departure to secure your booking. We generally do not require a deposit at the time of booking. For unusual or group bookings, we may ask you for a deposit paid in advance - this will be discussed clearly with you on a case-by-case basis. We accept all Mastercard, Visa and Amex branded cards, Debit, Credit and EFTPOS cards. Cash is accepted but must be discussed when booking. Cash will be collected on the day of departure.

Our standard operating times are sunrise to around 4:00pm. We open early to accommodate people wanting to make the most of the normally calmer conditions on the water at that time. We suggest you use the following as a guide but talk to us directly (undefined)as we can often cater for any special timing requirements you may have: • For those doing day trips into the Noosa Everglades, we normally suggest a meetup time of 8:00am, but we are flexible with our times. Our pre-departure briefing for these hires takes about 20 mins. • Our Paddle 'N' Picnic hires on Lake Cootharaba generally start around 9:00am, and require a pre-departure briefing of around 15 mins (depending on other bookings on the day, we may be able to get you going from 7am onwards) • For those doing overnight trips into the Everglades we normally meet at 8:00am, and allow about about 20 -30 min for briefing. • Water taxi service departs around 9:00am with pick ups between 2:00 - 3:00pm, but we are flexible with times. Safety briefing will take around 20 minutes. • We normally ask you to arrive back at the end of your hire by around 4pm, though we do have some flexibility on this provided you are back well before sunset

We very much understand that your circumstances and the weather expected for your hire may change suddenly with little notice. To keep things as flexible as possible and also to encourage customers to book as early as possible, we have adopted the following cancellation policy: Customers may change dates or times of their booking, or cancel, at any time and for any reason within 48 hours of your departure time. Between 24-48 notice, we will refund 50% of the total hire fee. Less than 24 hours notice will receive no refund. If you fail to arrive for your booking and fail to let us know before the booked time, the quoted hire fee remains payable in full.